Agent-powered workflows (whether human, AI, or both) are redefining customer interactions across every industry. But how do you actually build and integrate them in a way that works, feels seamless, and makes life easier for both your customers and your teams?
In this hands-on workshop from Twilio Forge, you’ll get a guided, accessible introduction to Twilio’s latest agentic capabilities. We’ll start by unpacking real use cases - think agent assist in the contact center, dynamic routing in support flows, or branded campaigns that interact in real time. Then, you’ll roll up your sleeves and move from idea to functioning prototype, with Twilio experts guiding every step of the way.
Whether you’re new to agent-powered workflows or extending what you’ve already built, you’ll leave with:
Who should Attend:
Your First Agent-Assist Workflow:
Conversational Intelligence in Action:
End-to-End Orchestration:
Memory that Matters:
