Agent-powered workflows—whether human, AI, or both—are redefining customer interactions across every industry. But how do you actually build and integrate them in a way that works, feels seamless, and makes life easier for both your customers and your teams?
In this hands-on workshop from Twilio Forge, you’ll get a guided, accessible introduction to Twilio’s latest agentic capabilities. We’ll start by unpacking real use cases—think agent assist in the contact center, dynamic routing in support flows, or branded campaigns that interact in real time. Then, you’ll roll up your sleeves and move from idea to functioning prototype, with Twilio experts on hand every step of the way.
Whether you’re new to agent-powered workflows or extending what you’ve already built, you’ll leave with:
Who should Attend:
Your First Agent-Assist Workflow
Tap into Twilio Agent Connect (TAC) to create a flow where bots and humans work together—think real-time suggestions for support reps or automated escalation when conversations need a personal touch.
Conversational Intelligence in Action
Use Twilio’s Conversational Intelligence to surface insights, track intent, sentiment, and outcomes—all in a way you can observe and iterate on.
End-to-End Orchestration
Leverage Conversation Orchestrator to choreograph journeys involving customers, bots, and agents—blending automation with empathy and seamless transitions.
Memory that Matters
Store and retrieve context with Conversation Memory, so your workflows can “remember” past interactions and personalize every experience.
