Modern contact centers struggle with high call volumes, scattered data, and opaque AI agents. With Twilio Forge: Virtual Vanguard you’ll get hands-on experience building production-grade AI voice agents that deflect routine calls, deliver real business visibility, and smoothly escalate to humans when needed.
You’ll see how Twilio’s trusted communications platform helps you combine voice, AI, and analytics - for solutions your customers and agents will actually love.
Who should Attend:
Ideal for developers, engineers, solution architects, and technical leads who are comfortable with code and eager to see how AI can multiply their impact across customer channels. If you want to solve real-world problems, move fast, and bring world-class customer experiences to life, this session is for you.
Stand Up an AI Agent Fast:
Step-by-step guide to creating an intelligent virtual agent for a real-world support scenario, using Node.js and Twilio APIs.
See Your Agent Work:
Go beyond black-box automation. See how deflection, resolution, sentiment, and escalation are monitored.
Bring Your Own Model:
Learn how to plug in your own large language models (LLMs), all fully orchestrated and observable on one integrated stack.
Automate with Empathy and Control:
Discover how to blend self-service with human-like responses and seamless agent handoff using ConversationRelay and Conversational Intelligence.
Optimize for Outcomes:
Find out how to measure metrics that matter: deflection rates, first-contact resolution, customer satisfaction, and compliance.
A real-world “Where are you and where do you want to go?” messaging flow that helps customers navigate city transit—delivering alerts, tickets, and updates on the channels they already use.
