Twilio Talks: creating conversational experiences

Creating conversational experiences

We’re sitting with Michael Chen, Head of Partnerships, and Kylie Whitehead, Director of Marketing, from PolyAI to break down exactly how they use Twilio Programmable Voice to power their conversational assistants and resolve customer queries quickly over the phone.

Both our partner and our customer, PolyAI have a proven record of integrating key features from Twilio Voice and Flex to bring their innovative delivery model and technology to life. Transforming functional IVR systems into branded, customer-centric experiences.

Want to take control of your customer conversations?