Twilio Talks: building an omni-channel strategy

Building an omni-channel strategy

Join us as we welcome Nerys Corfield, Director at Injection Consulting and Vinay Parmar – founder of Dhruva Star Consulting and one of the top CX leaders in the industry – to explore the importance of an omni-channel strategy in building a holistic experience when it comes to communicating with customers.

Our experts will help unpick why this has been such a challenge for organisations and share strategies and tactics for getting it right, including understanding how Voice can be the difference when looking for long-term success.

Want to learn why omni-channel matters for you?