Elevating customer engagement with WhatsApp: a deep dive into Utility & Authentication

Stop losing your most important messages in the noise.

September 10, 2026 at 12:00 PM BST

Discover how to deliver secure account verifications and vital operational updates directly into a persistent, highly trusted WhatsApp thread.

Today, the average person is overwhelmed by as many as 63.5 notifications per day, causing them to mute non-essential, single-function apps. If you rely on the "old way"—forcing customers to navigate clunky third-party portals, download single-use apps, or engage with unbranded strings of digits—your critical operational alerts and one-time passcodes are getting ignored, leading to missed deliveries and incomplete transactions.

Join us on September 10, 2026, to discover how to:
  • Transition to a verified, two-way conversational model that inherently builds immediate consumer trust and fosters unmatched operational efficiency.
  • Deliver critical alerts that are instantly seen by utilising WhatsApp to reliably bypass traditional telco delivery issues.
  • Secure your authentication flows with end-to-end encryption while protecting your business from expensive SMS toll fraud attacks.
Speakers

Key Takeaways

  • Uncover real-world ROI with Orbio AI: Hear directly from Antonio Melé (Founder & CTO) and Alex Florensa (Founding Engineer) at Orbio AI. They will reveal the tangible success of powering communications for some of their renowned clients, giving you a blueprint to replicate their high deliverability in your own operations.
  • Drive faster customer action and operational efficiency: Empower your users to instantly resolve missed deliveries or update billing information within a single chat. See how interactive buttons and logic flows can significantly reduce your team's manual workload.
  • Drastically reduce fraud risk while improving global reach: Protect your bottom line from expensive SMS toll fraud attacks by shifting to app-based, end-to-end encrypted messaging. Ensure that secure logins and One-Time Passcodes (OTPs) reach users reliably over both WiFi and cellular networks.
  • Eliminate technical bottlenecks and launch scalable workflows: Rapidly deploy robust customer communications without heavy engineering lift. Discover how to bypass complex code and leverage visual, drag-and-drop tools for automated compliance and seamless onboarding.
Elevating customer engagement with WhatsApp: a deep dive into Utility & Authentication

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Webinar: Elevating customer engagement with WhatsApp: a deep dive into Utility & Authentication by Twilio