Twilio Releases Q1 2026: Building Trusted, Simple, and Smart Experiences

The key difference between a transaction and a relationship is context: to build a genuine relationship, you need tools that help you engage customers in a way that is trusted, simple and smart.

Join us for the Q1 Twilio Release Webinar. We’ll show you how our latest innovations across the Twilio platform help you eliminate friction and deliver context-driven interactions at every touchpoint.

Take a glimpse at what’s on the agenda below.

Trust at Scale: Strengthen customer trust with built-in compliance and global observability.

Global Messaging: New Data Residency for SMS (EU) and the latest RCS updates for richer, branded conversations.

Platform Visibility: Enhanced Dashboards and Runbooks with deeper customer-specific observability to keep your operations running smoothly.

Simplified Complexity: Flexible tools that make integration and onboarding easy so you can focus on meaningfully engaging your customers.

Next-Gen Flex: Streamline the agent experience with the new SFDC Service Cloud Integration, Flex SDK, and support for sub-accounts.

Smart Engagement: Harness contextual data and AI to make every interaction more meaningful.

Segment CDP Updates: A deep dive into Linked Audiences updates, to help you better leverage your data where it lives.

Voice Innovations: Secure, smarter voice interactions with PCI-compliant Conversation Relay and Console Widget updates.