The Cost of Fraud for Businesses

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presenter-photo
Sebastian Del Aguila Fiocco
Product Marketing Specialist, Twilio
presenter-photo
Giusj Longo
Senior Manager, Solutions Engineering
Keynote

The State of Customer Engagement 2023: What It Takes to Win in a Digital-First Future

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Key takeaways
  • about-section How customer engagement helps brands adapt to shifting market conditions and consumer preferences
  • about-section2 How to unlock elite customer experiences with real-time data
  • about-section3 What it takes to protect customer privacy and still deliver high-quality personalization
Speakers
  • presenter-photo
    Sebastian Del Aguila Fiocco
    Product Marketing Specialist, Twilio
    • Sebastian Del Aguila Fiocco

    Sebastian Del Aguila Fiocco

    Product Marketing Specialist, Twilio
    Sebastian Del Aguila is a Product Marketing Specialist at Twilio. Prior to joining Twilio, Sebastian worked as a product marketer at Boku Identity and Rimac Seguros where he played a key role in promoting and driving the success of the company’s products and services. In his free time, Sebastian is an avid football player and foodie.
  • presenter-photo
    Giusj Longo
    Senior Manager, Solutions Engineering
    • Giusj Longo

    Giusj Longo

    Senior Manager, Solutions Engineering
    Giusj is a Senior Manager of Solutions Engineering with over 15 years of experience in the tech industry. She began her career as a software developer and built strong skills in technical analysis before moving into leadership roles at a company specialising in CMS and CRM integration. For the past three years, she has been a Solutions Engineer at Twilio, helping clients improve their communication strategies, and now contributing in a manager role to mentor and guide her team. Outside of work, Giusj enjoys the arts, especially painting and exploring history.
Breakout session

How Camping World is leveraging data to unlock ROI

In a competitive landscape, making the customer experience easy and memorable is a top priority for many companies, and one way to differentiate, but that can be a challenge. It requires a thorough understanding of customers’ behaviors and preferences - not just guessing what they want, but actually knowing. Camping World is the premier one-stop-shop for all RV and camping needs, serving millions of customers across 42 states. They have leveraged Segment to become more intelligent about their customers, and applied that knowledge to enhance personalization and ROI at every digital touchpoint.
  • photo How customer engagement helps brands adapt to shifting market conditions and consumer preferences
  • photo How to unlock elite customer experiences with real-time data
  • photo What it takes to protect customer privacy and still deliver high-quality personalization
The State of Customer Engagement 2023: What It Takes to Win in a Digital-First Future
Watch Now

We can't wait to see what you build.

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Webinar: The Cost of Fraud for Businesses by Twilio Talks