About
Most teams collect plenty of customer data but struggle to turn it into action — it sits in silos, identity is inconsistent, and insight rarely makes it back into the tools that drive engagement.

In this masterclass, Twilio Segment and Amplitude show how both platforms work together to close that gap. We’ll follow one connected workflow end to end: Segment creates the trusted data foundation, Amplitude Analytics helps identify product and growth opportunities, and Segment Unify and Engage turn those insights into governed audiences for activation across downstream tools.

A practical, vendor-to-vendor walkthrough — real workflows, not slideware — for teams who want to ship better customer experiences faster.
Agenda
  • How clean data and clear insight end up disconnected — and what a connected loop looks like
  • Building a reliable data foundation in Segment: tracking, identity, and governance
  • Using Amplitude Analytics to identify product behavior, funnel drop-off, and growth opportunities
  • Translating product insights into governed audiences and activation strategy in Segment
  • Using Segment Unify and Engage to turn those insights into governed audiences and activate them across downstream tools
  • One real workflow, stitched together end to end
  • Live Q&A with the Segment and Amplitude teams
Presenters
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Ted Sfikas
Field Chief Technology Officer, Amplitude
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Jeremy Pang
Senior Solutions Architect
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Tim Hughes
Partner Solutions Architect
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Andrés Jarpa Boscán
Digital Customer Success Manager
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