Tired of IVR trees, brittle chatbots, and disjointed customer experiences? Join Des Hartman and Michelle “MishManners” Duke as they show you how to build AI-powered voice and omni-channel agents using Twilio’s Conversational AI stack and ConversationRelay. We’ll walk through real customer call flows, including how to handle interruptions, verification, topic shifts, and summaries. We’ll dive into a hands on demo where you can deploy a live sample voice agent using ConversationRelay. Leave the session with a copy-paste blueprint and a working starter project you can adapt to ship production-ready, high-quality conversational AI.
Turn any LLM into a natural, human-like phone agent with minimal code, leveraging Twilio’s low-latency telephony, STT/TTS, barge-in, DTMF, and premium voice services.
Wire up Relay events safely in-region and observe performance with Insights.
Use real-time contextual data (factual, behavioural, conversational signals) to personalise conversations across voice and digital channels.
Ensure your system is optimised for latency, compliance, and localisation in this region.
Continuously improve agent performance using trusted AI while keeping your engagement strategy in control.
