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As Salesforce’s legacy OpenCTI enters maintenance mode, contact centers must modernize to keep pace with modern AI capabilities. Join experts from Twilio, Zennify, and Salesforce for an exclusive session, presenting the migration path from legacy CTI setups to Twilio Bring Your Own Telephony (BYOT) for Salesforce Service Cloud Voice.
Discover how replacing fragmented channels with a native Omni-Channel desktop unlocks real-time transcription, seamlessly integrates Salesforce Einstein AI and AgentForce, and leverages Twilio’s global reliability and flexible IVR workflows. Featuring a live demo and a step-by-step migration blueprint, learn how to execute a zero-disruption upgrade that transforms agent productivity and customer experience.
Key Takeaways:
- Unlock Native Voice AI: Transitioning off legacy OpenCTI gives organizations out-of-the-box access to Salesforce Einstein AI and Agentforce, driven by Twilio’s Real-Time Transcription (RTT).
- Unify the Agent Experience: Replace CTI pop-ups and disparate systems with native auto-logging, screen pops, and an integrated Omni-Channel UI directly inside Service Cloud.
- Execute a Low-Risk Migration: Learn Zennify's implementation blueprint designed to accelerate OpenCTI off-boarding without operational downtime
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