Today’s support teams are stretched, and customers expect answers anytime, anywhere, on any channel. What if you could launch a smart virtual agent, capable of deflecting routine questions, resolving issues, and handing over to humans seamlessly, from SMS to voice to chat?
With Twilio Forge: Virtual Vanguard, you’ll get hands-on with the latest in AI-powered customer engagement. We’re not just talking possibilities. We’re coding working multichannel agents you can use as production pilots.
Who should Attend:
Ideal for developers, engineers, solution architects, and technical leads who are comfortable with code and eager to see how AI can multiply their impact across customer channels. If you want to solve real-world problems, move fast, and bring world-class customer experiences to life, this session is for you.
Build and Launch Multichannel AI Agents
Get practical: connect to voice and messaging channels (SMS, WhatsApp, RCS) with seamless experiences.
Drive Real Deflection and Quality on Every Channel: Offload routine questions, boost first-contact resolution, and free your top agents to focus where it counts.
Balance Self-Service and Empathy: See how Twilio’s Conversational Intelligence and ConversationRelay let your agent respond like a human on every channel.
Accelerate Your Projects – Take away reusable patterns and best practices to use in your own applications
A real-world “Where are you and where do you want to go?” messaging flow that helps customers navigate city transit—delivering alerts, tickets, and updates on the channels they already use.
