Twilio Agent Connect (TAC) is a new SDK for building multichannel AI agents, available in Python and Typescript. TAC acts as middleware between your LLM applications and the Twilio platform. It plugs into Conversation Orchestrator and Conversation Memory, letting you build contextual AI agents for voice and messaging conversations.

In episode 2 of this 3-part Level Up series, we will build and deploy AI agents from scratch using the Twilio Agent Connect SDK, adding useful features like custom tools, memory retrieval, and hand-off to a human agent. As Twilio evolves its AI offerings, builders get more flexibility to build safe, performant and reliable intelligence systems to interact with customers over phone calls, SMS, RCS and WhatsApp. Whether you have already built voice and messaging AI agents on Twilio, or are just getting started, this session will show you how you can take your AI agents from idea to production.