Customers should not have to repeat themselves across voice or messaging channels, whether interacting with a human or AI agent. In episode 1 of this 3-part Level Up series, you will learn how Twilio Conversation Orchestrator organizes voice, SMS, RCS, and WhatsApp communications into unified Conversations, and how Conversation Memory identifies customers, extracts observations, builds profiles, and recalls context during active chats. Whether you are new to Twilio or already building multichannel solutions, this session will help you create a foundation for personalized interactions and AI-powered offerings like Conversation Intelligence and Twilio Agent Connect.
Unify voice and messaging channels into contextual omnichannel conversations.
Use Conversation Memory to identify customers, extract insights, and build persistent profiles.
Recall customer context in real time across human and AI-assisted interactions.
