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Webinar

From Bedrock to Every Channel: Build Omnichannel AI Agents with Twilio and Amazon Bedrock

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Building an AI agent on Amazon Bedrock is one thing. Getting it to customers on SMS, WhatsApp, voice, and chat is another. In this technical session, we’ll show how to connect a Bedrock agent to Twilio, keep conversation context across channels, and adapt responses to each channel. Then we’ll go under the hood of the integration process and the steps to take your agent live. You'll see how to connect an Amazon Bedrock agent to the channels your customers already use.

What you'll learn:

  • Omnichannel deployment: How to connect an Amazon Bedrock agent to SMS, WhatsApp, voice, and chat with Twilio
  • Context across channels: How to keep conversations consistent as customers move between channels
  • Channel-aware responses: How to adapt your agent to what each channel can and can’t do

Meet The Presenters

Safdar Jaffari
Safdar Jaffari
Principal Partner Engineer | Twilio

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Webinar: From Bedrock to Every Channel: Build Omnichannel AI Agents with Twilio and Amazon Bedrock