Twilio Talks with BJS Home Delivery - ES

We'll be speaking with Rana Ramnik Singh, the Chief Technology Officer at BJS Home Delivery, to learn how Flex solved their biggest challenge - providing a contact centre solution that not only personalises the customer experience but also reduces call volumes.

Using Flex, BJS were able to turn a complicated structure into a seamless process that enabled them to elevate the customer experience through multi-channel personalisation, resulting in a reduction of call answer time by 150%.