About
Legacy voice systems create frustrating, impersonal experiences that drive customers away. But it doesn’t have to be that way. Discover how Twilio and Microsoft Azure AI are helping retailers deliver human-like voice interactions that customers expect.
Agenda
  • The four reasons customer experience is lagging behind
  • How to turn outdated voice systems into intelligent, scalable channels that drive satisfaction and business results
  • The power of using Twilio and Microsoft tools together to deliver great CX through Voice AI
Presenters
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Victor Fung
Partner Alliance Manager
Twilio
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Leslie Sachs
Director, Enterprise Architects & Key Category Incubation
Twilio
1761334413-43202aef2462969b
Mitch Kimbell
GTM Innovation, Principal Software Engineer
Twilio
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