190% ROI Unlocked: Forrester’s Total Economic Impact™ of the Twilio Platform

Can a customer engagement platform pay for itself in just six months? According to Forrester’s Total Economic Impact™ study (April 2026), Twilio isn’t just a communication tool—it’s a high-yield financial investment.

While most teams struggle to justify tech spend, Forrester found that a composite organization representative of interviewed customers with experience using Twilio achieved a 190% ROI and $12.5 million in net present value over three years.

Join us as we sit down with Forrester to deconstruct the ROI created by using the Twilio platform for smarter automation and seamless global scale.

We’ll unpack the data behind these key insights:

- 10% Increase in Conversion Rates: See how personalized, omnichannel engagement directly drove revenue growth.

- 15% Lift in Team Productivity: Understand how surfacing real-time, unified customer context eliminates agent friction.

- Boost in Authentication Success Rate, from 91% to 95%: Lost users and revenue recovered by optimizing verification delivery without adding friction.

- $3.4M in Vendor Consolidation Savings: Explore the cost-saving strategies of retiring redundant legacy systems, reducing downtime, and cutting manual compliance hours.